Find a job without applications.
Emploi is a service where you look for work anonymously, without applications, with a profile just like the one you are looking at now. You only make a profile and wait for companies to contact you.
Welcome to the Emploi beta! The service is open to job seekers first, and features for companies open during autumn 2026.
Emploi is a service where you look for work anonymously, without applications, with a profile just like the one you are looking at now. You only make a profile and wait for companies to contact you.
Experience 1 yr
Location: Espoo, Helsinki +1
Work types: Full-time
Medium
Top 10% of candidates
I am an EU/EEA or Swiss citizen
Contact centre supervisor
–1 yr 7 mo totalResults-driven Operations Leader with 7 years of experience scaling global support teams and driving exceptional customer experiences. Proven track record of transforming hybrid teams into high-performing units through structured coaching, transparent performance tracking, and data-driven root cause analysis. Adept at balancing high-volume queue management with individualized agent development to consistently exceed rigorous SLA and CSAT targets.
CS Operations Manager
2025 – Present
Serves as hands-on escalation lead for complex cases and conducts root cause analyses. Designs systems to extend out-of-hours coverage through interna…
Haaga-Helia · 2019