Cabin crew manager jobs in Finland
Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers' expectations and for the application of safety regulations on board the plane.
Cabin crew manager – how much is the pay in Finland?
What the trade paid in 2024
| Median | 17.58 €/h |
|---|---|
| Bottom tenth | 12.65 €/h |
| Top tenth | 22.94 €/h |
| Employees | 2,135 |
Pay by sex, 2024
| Sex | Median | Employees |
|---|---|---|
| Women | 17.52 €/h | 1,884 |
| Men | 18.37 €/h | 251 |
Cabin crew manager - Which skills are essential?
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
Know airport planning for different types of aircrafts; use that information to mobilise resources and people in order to handle the aircrafts while they are in the airport.
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Deal with challenging circumstances in which to perform work, such as night work, shift work, and atypical working conditions.
Persuade customers to buy additional or more expensive products.
Listen to the briefing given by the captain or the crew manager; understand service requirements and apply the commissioned tasks in an appropriate manner.
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
Provide outstanding customer service by exceeding customer expectations; establish reputation as an exceptional service provider.
Inspect cabin service equipment, such as trolleys and catering equipment, and safety equipment such as life jackets, inflatable life rafts, first-aid kits, skiff emergency packs, emergency flashlights, and hand-held radios. Record inspections in logbooks.
Conduct and mobilise all efforts, support organisations, resources, and communications within the airport, to carry out prevention plan exercises in order to prepare and train airport personnel for real-life emergency situations.
Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.
Know air transport laws and regulations. Due to the nature of aviation, knowledge of air transport laws partially overlaps with knowledge of international law.
Exchange souvenirs for money by displaying them in an attractive way and communicating with customers.
Prepare reports showing flight departure and arrival locations, passenger ticket numbers, food and drink inventories, condition of cabin equipment, and potential problems encountered by passengers.
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
The body of legislation and regulations that apply to the field of civil aviation at regional, national, European and International levels. Understand that regulations aimed at protecting citizens at all times in civil aviation; ensure that operators, citizens, and organisations comply with these rules.
Check on-board safety equipment; ensure that the plane is clean; ensure that documents in the seat pockets are up to date; check if all meals and other required stock are on board.
Handle orders placed by customers. Receive the customer order and define a list of requirements, a working process, and a time frame. Execute the work as planned.
Provide people with food and drink during trip, a flight, an event, or any other occurrence.
Perform checks before and during flight: conduct pre-flight and in-flight inspections of aircraft performance, route and fuel usage, runway availability, airspace restrictions, etc.
Have the ability to follow spoken instructions received from colleagues. Strive to understand and clarify what is being requested.
Read and comprehend job-related reports, analyse the content of reports and apply findings to daily work operations.
Cabin crew manager - Which skills are useful but not essential?
Proceed in a way that one can be relied on or depended on.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Demonstrate degrees of maturity by fully understanding one's own qualities and abilities which can serve as sources of confidence in different situations.
Apply transport industry management concepts in order to improve transportation processes, reduce waste, increase efficiency, and improve schedule preparation.
Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.
Utilise computers, IT equipment and modern day technology in an efficient way.
Engage with passengers according to the expectations of contemporary social behaviour, the specific situation, and the code of conduct of the organisation. Communicate in a polite and clear way.
Know about geostationary satellites and how they function; moving in the same direction as rotation of the Earth. Understand how they are used for telecommunication and commercial purposes.