Crowd controller jobs in Finland
Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.
Crowd controller - Which skills are essential?
Restrain, or control by force, individuals who violate regulations in terms of acceptable behaviour, who present a threat to others, and who perform acts of violence, to ensure the individual is unable to proceed in this negative behaviour and to protect others.
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.
Observe the principles according to which a person should only use so much force as is required to repel an attack. The use of deadly force is limited to situations where attackers are using deadly force themselves.
Types of threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, assault, kidnapping, murder and public demonstration.
The legal rules to be applied for fire safety and fire prevention in a facility.
Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Identify the possibility of terrorism activities posing threats and danger in a specific area by monitoring activities of potentially dangerous groups of people, assessing risks in different areas, and gathering intelligence.
Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.
Monitor and check individuals' bags or personal items in order to make sure the individuals present no threats and that their behaviour is legally compliant.
Monitor quick and safe emergency evacuation plans.
Patrol a designated area, watch out for and respond to suspicious and dangerous situations, and communicate with emergency response organisations.
Respond quickly to security incidents and violations by calling the police and keep in touch with other relevant parties involved in the potential prosecution of the offender.
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.
Practice vigilance during patrol or other surveillance activities in order to ensure safety and security, to look out for suspicious behaviour or other alarming changes in patterns or activities, and to respond quickly to these changes.
Surveillance methods used in the gathering of information and intelligence for investigation purposes.
Crowd controller - Which skills are useful but not essential?
Set up and operate radio devices and accessories, such as broadcast consoles, amplifiers, and microphones. Understand the basics of radio operator language and, when necessary, provide instruction in handling radio equipment correctly.
Make sure emergency exits and emergency escape routes are clear.
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
Welcome, seat and inform spectators in the stadium.
Monitor the entry and exit routes within the parking areas and report on any hazards, accidents or violations.
Impose a prohibition on filming or making pictures.
Assist the police and emergency services where needed.
React quickly, calmly, and safely to unexpected situations. Provide a solution that solves the problem or diminishes its impact.
Ensure the safe entry and exit of spectators.
Handle spectator complaints and sort out incidents and emergencies.
Check on a regular basis that the building's doors, windows, and locks are properly and securely closed and that no hazards are likely to happen.
Follow up activities to ensure permanent safety and decent behaviour of park visitors; remove unruly visitors if needed.
Take immediate action to respond to major incidents that affect the safety and security of individuals in private or public places such as road accidents.
Make sure that all articles or objects lost are identified and that the owners get them back in their possession.
Th legal rules, constitutions and regulations applicable for the punishement of offenders.
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.
Verify identification document and interpret the given information of a visitor in order to avoid unwanted individuals from entering the venue.
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
Handle the movement of money into or out of a business, project, or financial product.
Ensure the laws are followed, and where they are broken, that the correct measures are taken to ensure compliance to the law and law enforcement.
Oversee and control the implementation of prevention, security, and surveillance measures in order to assess their effectiveness and to make adjustments in case of unsatisfactory results.
Compose procedures outlining specific actions to be taken in the event of an emergency, taking into account all the risks and dangers that could be involved, ensuring that the plans comply with safety legislation and represent the safest course of action.
Understand the operation of fire extinguishing equipment and fire extinguishing techniques.
Inspect the stadium before, during and after the match.