Passport officer jobs in Finland
Passport officers provide passports and other travel documents such as certificates of identity and refugee travel documents. They also keep record of all provided passports.
Passport officer - Which skills are essential?
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
The techniques used to identify fraudulous activities.
Keep track of the passports and other travel documents such as certificates of identity and refugee travel documents which have been already issued.
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Deal with requests for passports and other travel documents such as certificates of identity and refugee travel documents in accordance with policy and legislation.
Check an individuals' official documentation, such as driver's licenses and identification, to ensure compliance with legal regulations, and to identify and assess individuals.
Ensure all employees are providing excellent customer service in accordance to company policy.
Passport officer - Which skills are useful but not essential?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Show empathy in order to prevent any kind of symbolic violence and isolation and to guarantee a considerate attention to everyone. It should include a capacity to understand various verbal and non-verbal communication of sentiment and feeling.
Respond to enquiries and requests for information from other organisations and members of the public.
Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Guarantee that the tracking and recording standards and rules for document management are followed, such as ensuring that changes are identified, that documents remain readable and that obsoleted documents are not used.
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
Possess the ability to work with the standard programs contained in Microsoft Office at a capable level. Create a document and do basic formatting, insert page breaks, create headers or footers, and insert graphics, create automatically generated tables of contents and merge form letters from a database of addresses (usually in Excel). Create auto-calculating spreadsheets, create images, and sort and filter data tables.