Railway sales agent jobs in Finland
Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
Railway sales agent - Which skills are essential?
Update message displays that show passenger information.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Know the geographic area in detail; know where different organisations carry out operations.
Sell train tickets to railway travellers, taking into account destinations, schedules, and discounts available. Accurately check the validity of a range of tickets.
Adapt communication style to that of the recipient of the message in order to create a rapport.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Handle clients who become aggressive or who do not want to pay because they are not content about the service.
React quickly, calmly, and safely to unexpected situations. Provide a solution that solves the problem or diminishes its impact.
Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.
Pay attention during customer interactions and interpret feedback.
Handle petty cash for minor expenses and transactions required for the daily running of a business.
Know the product range of railway companies and use that knowledge in order to provide assistance to customers with problems or queries.
Communicate with customer service in a transparent and collaborative manner; monitor how service is operating; relay real-time information to customers.
Express oneself using positive language in conversation; the way in which language is used may persuade customers.
Ensure high levels of safety awareness; use personal protection equipment; communicate with staff members and provide advice on health and safety issues.
Obtain, enter and process customers' names, addresses and billing information.
Work with numbers and perform complex calculations. An understanding of the basics of maths is crucial.
Railway sales agent - Which skills are useful but not essential?
Interpret the non-verbal communication signals of customers, e.g. to assess personality traits or current mood. Use observations to tailor services to the client.
Carry out transport services according to accepted principles of right and wrong. This includes principles of fairness, transparency, and impartiality.
Proceed in a way that one can be relied on or depended on.
Demonstrate degrees of maturity by fully understanding one's own qualities and abilities which can serve as sources of confidence in different situations.
Communicate with customers and make them feel satisfied.
Pursue highest possible quality of customer service; do what needs to be done to keep the customer satisfied.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.