Rental service representative jobs in Finland
Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Rental service representative - Which skills are essential?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Execute multiple tasks at the same time, being aware of key priorities.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Practise reasoning and apply simple or complex numerical concepts and calculations.
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Compose and keep up-to-date inventory of all the multimedia items rented to customers.
Manage the relation with an insurer related to its obligation to receive, investigate and act on a claim filed by an insured.
Utilise computers, IT equipment and modern day technology in an efficient way.
Provide customers with accurate and up-to-date information about charges and price rates.
The offered products, their functionalities, properties and legal and regulatory requirements.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Review content and check accuracy of completed contracts.
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
Perform tasks such as communicating with customers, answering the telephone, renting out products, resolving technical issues without the guidance or support of others, taking decisions autonomously and assuming responsibility for them.
The set of rules that govern the activity of a company.
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Rental service representative - Which skills are useful but not essential?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.
Master foreign languages to be able to communicate in one or more foreign languages.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
The methods involving payment done through credit cards.
The various types of aircraft, their functionalities, properties and legal and regulatory requirements.
Understand and create a link with people from different cultures, countries, and ideologies without judgements or preconceptions.
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
The offered agricultural machinery and equipment products, their functionalities, properties and legal and regulatory requirements.
Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.
Know a large variety of maritime vessels and their characteristics and specifications. Use that knowledge to ensure that all security, technical, and maintenance measures are taken into account in their supply.
The offered machinery products their functionalities, properties and legal and regulatory requirements.
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
The tools and equipment used for industrial purposes, both power and hand tools, and their various uses.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
The offered mining, construction and civil engineering machinery products, their functionalities, properties and legal and regulatory requirements.
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Deal with people in a sensitive and tactful way.
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
The offered office machinery and equipment products, its functionalities, properties and legal and regulatory requirements.