Sales assistant jobs in Finland
Sales assistants represent the direct contact with clients. They provide general advice to customers.
Sales assistant - Which skills are essential?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Provide customers with official documents that prove their purchase and payment.
Attitude that puts customers at the centre of the business in all cases.
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Control that items put up for sale are correctly priced and displayed and that they function as advertised.
Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.
Follow-up/tracking of an order and notifying the customer when the goods have arrived.
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Evaluate how much stock is used and determine what should be ordered.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
Refill shelves with merchandise to be sold.
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
Take in of purchase requests for items that are currently unavailable.
Order products for customers according to their specifications and provisions.
Ensure that products are stored appropriately. Keep in line with safety procedures.
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
The offered products, their functionalities, properties and legal and regulatory requirements.
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
The set of rules that govern the activity of a company.
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
Sales assistant - Which skills are useful but not essential?
Execute multiple tasks at the same time, being aware of key priorities.
Pack products such as perfumes or gifts for customers.
Command products from relevant suppliers to get convenient and profitable products to purchase.
Place a particular item in more than one location within the store, in order to attract customer attention and increase sales.
Order products from suppliers after deciding on the required amount of stock needed.
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
Keep the store tidy and clean by hovering and mopping.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
Packet purchased items and place them in shopping bags.
Keep records of goods deliveries; report discrepancies to control costs in order to maintain correct inventory levels.
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
Implement and monitor security measures within the store; be vigilant about shoplifters and fraudulent use of credit cards.