Shop manager jobs in Finland
Shop managers are responsible for activities and staff in specialised shops.
Shop manager - Which skills are essential?
Attitude that puts customers at the centre of the business in all cases.
Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.
Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.
Command products from relevant suppliers to get convenient and profitable products to purchase.
Plan, monitor and report on the budget.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.
Ensure that sale prices and promotions are passed through the register as they should.
Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations.
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.
Adhere to standards of hygiene and safety established by respective authorities.
Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
Ensure all employees are providing excellent customer service in accordance to company policy.
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
Negotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.
Shop manager - Which skills are useful but not essential?
Determine the objective of the marketing strategy whether it is for establishing image, implementing a pricing strategy, or raising awareness of the product. Establish approaches of marketing actions to ensure that goals are achieved efficiently and over a long term.
Determine potential suppliers for further negotiation. Take into consideration aspects such as product quality, sustainability, local sourcing, seasonality and coverage of the area. Evaluate the likelihood of obtaining beneficial contracts and agreements with them.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Control that items put up for sale are correctly priced and displayed and that they function as advertised.
Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.
Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s products. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
Keep the store tidy and clean by hovering and mopping.
Promote goods and services through the use of internet systems such as e-commerce, m-commerce and social media in order to increase sales.
Detailed and thorough treatment of transactions, compliance with regulations and supervision of employees, safeguarding a smooth running of daily operations.
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
Monitor the financial situation, analyse the store's sales figures.
Control product inventory in balance of availability and storage costs.
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Handle orders from various suppliers and ensure the best quality by performing an analysis of their sample products.
Process orders from web shop; direct sales, packaging and shipment.
Implement and monitor security measures within the store; be vigilant about shoplifters and fraudulent use of credit cards.
Oversee the progress of after sales activities; make sure that all work is carried out in accordance to business procedures and legal requirements.
Store products to ensure the quality and in accordance with standards and regulations. Ensure the stock facilities are kept according to hygiene standards, regulating temperature, heating and air conditioning of storage facilities.
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.