Telephone switchboard operator jobs in Finland
Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
Telephone switchboard operator - Which skills are essential?
Utilise technology that allows interaction between telephone and computer. Enable call services directly within a desktop environment.
Respond to customers' inquiries and provide customers with appropriate information.
Operate communication devices in order to interact with customers, colleagues, and others.
Answer the phone as first contact person. Connect callers to the correct department or person.
Prevent telephone faults. Report to the electricians for changing of the equipment and manage telephone installations and moves. Maintain voice-mail system which includes adding, deleting mailboxes and managing security codes and provide voicemail instruction for staff.
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Data communication performed through digital means such as computers, telephone or e-mail.
Telephone switchboard operator - Which skills are useful but not essential?
Investigate what causes problems, test and improve solutions in order to reduce number of calls to the helpdesk.
Welcome guests in a friendly manner in a certain place.
The system of rules which allow the exchange of information between computers or other devices via computer networks.
Set up and deploy digital and analogue electronic communications. Understand electronic diagrams and equipment specifications.
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
Search for possible faults. Perform visual checks. Analyse system indicators and use diagnostic devices.
The telecommunication principles, theories, models, equipment and processes such as transfer rate, bandwidth, signal-to-noise ratio, bit error ratio and C/N ratio, as well as the effect of the qualities of the transmission path on the operation and quality of telecommunications.