Ticket issuing clerk jobs in Finland
Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Ticket issuing clerk - Which skills are essential?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Assemble and prepare goods and demonstrate their functionalities to customers.
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Register and handle cash transactions by using point of sale register.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Control that items put up for sale are correctly priced and displayed and that they function as advertised.
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
Persuade customers to buy additional or more expensive products.
Refer to prices for the client by researching and estimating fare rates.
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
Evaluate how much stock is used and determine what should be ordered.
Keep the store tidy and clean by hovering and mopping.
Administer sensitive personal information on customers securely and discreetly
Practise reasoning and apply simple or complex numerical concepts and calculations.
Brief customers about changes, delays or cancellations of planned activities.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Refill shelves with merchandise to be sold.
Follow the information about upcoming events, services or activities by checking information sheets and online communication.
Keep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
Take in of purchase requests for items that are currently unavailable.
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
Utilise computers, IT equipment and modern day technology in an efficient way.
The offered products, their functionalities, properties and legal and regulatory requirements.
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
Ticket issuing clerk - Which skills are useful but not essential?
The purpose, organisation and management of cultural projects and related fundraising actions.
Generate interest in an event by carrying out promotion actions, such as placing ads or distributing flyers
Master foreign languages to be able to communicate in one or more foreign languages.
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Generate promotional material and collaborate in the production of promotional text, videos, photos, etc. Keep previous promotional material organised.
Work together with museum or any art facility staff to develop and promote its events and programme.
The field and characteristics of recreational activities for customers.
The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.
Advertise and promote the venue or centre to increase usage, which may include commissioning and considering market research.
Possess an understanding of different sporting events and conditions that can affect a result.
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
Monitor orders simultaneously and without loss of efficiency and concentration.