Veterinary receptionist jobs in Finland
Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal related products, in accordance with national legislation.
Veterinary receptionist - Which skills are essential?
Awareness of hygiene and bio-security measures when working with animals, including causes, transmission and prevention of diseases and use of policies, materials and equipment.
Execute multiple tasks at the same time, being aware of key priorities.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Plan and use appropriate biosafety measures to prevent transmission of diseases and ensure effective overall biosecurity. Maintain and follow biosecurity procedures and infection control when working with animals, including recognising potential health issues and taking appropriate action, communicating site hygiene control measures and biosecurity procedures, as well as reporting to others.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Physical, behavioural and environmental signs of health and ill health in various animals.
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Spelling and meaning of commonly used terminology of veterinary terms.
The legal boundaries, codes of professional conduct, national and EU regulatory frameworks and legal procedures of working with animals and living organisms, ensuring their welfare and health.
Assist clients seeking veterinary treatment and during the provision of veterinary services. Aid clients with the care of their animals by demonstrating care techniques and use of veterinary products. Provide support during difficult situations.
Universally recognized animal welfare needs as applied to species, situation and occupation. These are: need for a suitable environment need for a suitable diet need to be able to exhibit normal behaviour patterns need to be housed with, or apart, from other animals need to be protected from pain, suffering, injury and disease.
Apply safe work practices in a veterinary setting in order to identify hazards and associated risks so as to prevent accidents or incidents. This includes injury from animals, zoonotic diseases, chemicals, equipment and work environments.
Plan and use appropriate hygiene measures to prevent transmission of diseases and ensure an effective overall hygiene. Maintain and follow hygiene procedures and regulations when working with animals, communicate site hygiene controls and protocols to others. Manage the safe disposal of waste according to destination and local regulations.
Receive veterinary clients, making sure that they and their animals are prepared for appointments.'
Safe work practices in a veterinary setting in order to identify hazards and associated risks so as to prevent accidents or incidents. This includes injury from animals, zoonotic diseases, chemicals, equipment and working environment.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
Implement a set of measures to prevent and control infections, formulating and establishing health and safety procedures and policies.
Monitor animals’ physical condition and behaviour and report any concerns or unexpected changes, including signs of health or ill-health, appearance, condition of the animals' accommodation, intake of food and water and environmental conditions.
Utilise computers, IT equipment and modern day technology in an efficient way.
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Maintain the reception area, including appearance and hygiene, to give a positive impression of the organisation.'
Work safely and communicate effectively with individuals and groups of people who are in challenging circumstances. This would include recognition of signs of aggression, distress, threatening and how to address them to promote personal safety and that of others.
Create and maintain administrative records for activities such as appointments and sales in the veterinary office.'
Manage the waiting area in a veterinary practice and ensure that both the clients' and the animals' needs are monitored and prioritised.
Veterinary receptionist - Which skills are useful but not essential?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Collaborate with veterinary and other animal related professionals through communication of animal details, case records and summary reports orally or via written or electronic transfer.
Ensure that clinical environments, including equipment and materials, are properly prepared and maintained for use. Prepare and maintain working environments and ensure that equipment and materials are available.'
Create and maintain clinical records for animals according to national regulatory requirements.
Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
Make simple calculations regarding the money that should be earned in relation to the number of hours worked.
Practise reasoning and apply simple or complex numerical concepts and calculations.
The study of the mechanical, physical, bioelectrical and biochemical functioning of animals, their organs and their cells.
Make a choice from several alternative possibilities that promote the animal's well-being.
Ask questions appropriate to the setting and purpose, with the aim to elicit accurate information on the animal's health condition, in order to facilitate a correct diagnosis.
Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.
Sell and provide information on prescribed veterinary treatments and other animal-related products.
The study of animal body parts, their structure and dynamic relationships, on a level as demanded by the specific occupation.
Maintain stocks of veterinary materials to ensure there is an adequate supply. Ensure appropriate storage, rotation and record keeping for veterinary materials.'
The natural behavioural patterns of animals, i.e. how normal and abnormal behaviour might be expressed according to species, environment, human-animal interaction and occupation.
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.