Victim support officer jobs in Finland
Victim support officers provide assistance and counselling to people who were victim of or have witnessed crimes such as sexual assault, domestic abuse or anti-social behaviour. They develop solutions according to the different needs and feelings of persons.
Victim support officer - Which skills are essential?
Identify oppression in societies, economies, cultures, and groups, acting as a professional in an non-oppressive way, enabling service users to take action to improve their lives and enabling citizens to change their environment in accordance with their own interests.
Assist and guide social service users to resolve personal, social or psychological problems and difficulties.
The development and characteristics of social work theories underpinned by social sciences and humanities.
Support individuals or groups who have been a target of abuse, discrimination, violence or other acts which violate human rights agreements and regulations in order to protect them and provide them with necessary aid.
Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.
Establish social projects aimed at community development and active citizen participation.
Practice social care and social work in a lawful, safe and effective way according to standards.
Enable individuals, families, groups and communities to gain more control over their lives and environment, either by themselves or with the help of others.
Apply quality stardards in social services while upholding social work values and principles.
Assess, plan, facilitate, coordinate, and advocate for options and services on behalf of a person.
Systematically apply a step-by-step problem-solving process in providing social services.
Respond methodologically to a disruption or breakdown in the normal or usual function of a person, family, group or community.
The prescribed legislative and regulatory requirements in the social sector.
Intervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.
Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate authority.
Strive to provide the appropriate services to social work clients while staying within a professional framework, understanding what the work means in relation to other professionals and taking into account the specific needs of your clients.
Provide support to victims of crimes to help them cope with the situation, including dealing with crime victimisation.
Help social service users identify and express their expectations and strengths, providing them with information and advice to make informed decisions about their circumstances. Work with individuals, families, groups, communities to achieve change and improve life opportunities.
Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.
The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.
Induce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.
Take the lead in the practical handling of social work cases and activities.
Communicate professionally and cooperate with members of the other professions in the health and social services sector.
Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.
Plan the social service process, defining the objective and considering the methods of implementation, identifying and accessing available resources, such as time, budget, personnel and defining indicators to evaluate the outcome.
Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.
Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.
Develop, define and implement actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.
Inform and explain the legislation for users of social services, in order to help them understand the implications it has on them and how to use it for their interest.
Discuss with your client to establish fair conditions, building on a bond of trust, reminding the client that the work is in their favour and encouraging their cooperation.
Supporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the client and his or her caregivers.
Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.
Support juvenile victims to monitor their mental and emotional well-being, and that they are capable of enduring any difficult situation they are being put through such as a court trial or interrogation, as well as to provide them with the support they need and to ensure they know they are being helped.
Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.
Coping strategies in crisis cases which allow individuals to overcome their problems or fears and avoid psychological distress and breakdown.
Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.
Recognise, understand and share emotions and insights experienced by another.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.
Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and - as applicable - international codes of ethics or statements of principles.
Review social service plans, taking service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.
Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.
Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.
Work in accordance with management and organisational principles and values focusing on human rights and social justice.
Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.
Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
Routinely evaluate own practice, critically evaluating and monitoring the practice methods and outcomes in consistent, coherent and appropriate ways, being aware of relevant methodologies and utilising feedback from managers, supervisors, other professionals, and patients/clients, in order to adapt the practice accordingly.
Negotiate with government institutions, other social workers, family and caregivers, employers, landlords, or landladies to obtain the most suitable result for your client.
Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.
Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.
Utilise computers, IT equipment and modern day technology in an efficient way.
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.
Make referrals to other professionals and other organisations, based on the social service users' requirements and needs.
Create a package of social support services according to the service user's needs and in line with specified standards, regulations and timescales.
Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.
The development and principles of human rights and social justice and the way they should be applied on a case by case basis.
Act according to the political, social and cultural contexts of social service users, considering the impact of certain actions on their social well being.
Cooperate with people in other sectors in relation to social service work.
The set of rules that govern the activity of a company.
Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.
Cope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the well-being of your colleagues and avoid burn-out.
Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.
Victim support officer - Which skills are useful but not essential?
Legal rights to which victims of a crime are entitled to under national law.
Evaluate the different aspects of development needs of children and young people.
Help children and young people to assess their social, emotional and identity needs and to develop a positive self image, enhance their self esteem and improve their self reliance.
Work with children and young people to identify the skills and abilities they will need to become effective citizens and adults and to prepare them for independence.
Facilitate the distribution of humanitarian aid within geographical areas affected by war, natural disasters or other environmental problems and hazards.
Support children who have experienced trauma, identifying their needs and working in ways that promote their rights, inclusion and well being.
Stakeholders and organisations involved in deploying humanitarian aid in emergency cases such as natural disasters, war or any other environmental calamity. Such actors can represent local, national, sectorial or international organisations dealing with relief work in third world countries.
The set of legal requirements under which a victim of crime can obtain compensation in the form of pursuing a claim against the offender or obtaining compensation from the state.
Th legal rules, constitutions and regulations applicable for the punishement of offenders.
Work with individuals on the effects of abuse and trauma such as sexual, physical, psychological, cultural and neglect.
Understand safeguarding and what should be done in cases of actual or potential harm or abuse.
Understand the developments and the development needs of children and young persons, observing the behaviour and the attachment relationships in order to detect developmental delay.
Set of needs required to protect victims of crimes such as respectful treatment, legal recognition, protection from harm during court or criminal investigations, psychological assistance, access to justice and compensation.
Follow up volunteer activity.
The range of strategies and approaches utilised in the identification, termination, and prevention of instances of sexual assault. This incudes understanding of the methods and procedures used to recognise instances of sexual assault, the legal implications, and possible intervention and rehabilitation activities. Sexual assault includes all kinds of practice of forcing a person into sexual acts against their will or without their consent, as well as cases when children and minors are involved in sexual activities.