Car leasing agent jobs in Finland
Car leasing agents represent businesses involved in financing vehicles, offering appropriate leasing schemes and additional services related to the vehicle. They document transactions, insurances and instalments.
Car leasing agent - Which skills are essential?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
Keep written records of leasing agreements.
Oversee negotiations between two parties as a neutral witness to ensure that the negotiations occur in a friendly and productive manner, that a compromise is reached, and that everything is compliant with legal regulations.
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Draw up and handle the contract between a lessor and lessee that allows the lessee rights to the use of a property owned or managed by the lessor for a period of time.
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
Detailed and thorough treatment of transactions, compliance with regulations and supervision of employees, safeguarding a smooth running of daily operations.
Ensure operative processes are finished at a previously agreed-upon time.
Provide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
Utilise computers, IT equipment and modern day technology in an efficient way.
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
The clauses present in leasing contracts, the types of leases and their advantages and disadvantages.
Review content and check accuracy of completed contracts.
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
Car leasing agent - Which skills are useful but not essential?
Execute multiple tasks at the same time, being aware of key priorities.
Master foreign languages to be able to communicate in one or more foreign languages.
Change approach to situations based on unexpected and sudden changes in people's needs and mood or in trends; shift strategies, improvise and naturally adapt to those circumstances.
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
Financial rules and procedures applicable to a certain location, whose regulatory bodies decide on its jurisdiction