Consumer rights advisor jobs in Finland
Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
Consumer rights advisor - Which skills are essential?
Advise consumers as well as retailers and service providers on the legislation concerning consumer rights, what actions consumers may undertake in order to ensure their rights are adhered to, how businesses may improve compliance to consumer rights legislation, and the correct manner to handle disputes.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.
Inspect public and private organisations to ensure proper implementation and compliance with government policies which apply to the organisation.
The current legislation applicable in relation to the rights of consumers in the marketplace.
Respond to enquiries and requests for information from other organisations and members of the public.
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
Investigate accidents, incidents and complaints; determine if health, safety and consumer protection procedures have been followed.
The area of law that regulates the relationship between consumer and businesses providing goods or services, including consumer protection and regulations on irregular business practices.
Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
Consumer rights advisor - Which skills are useful but not essential?
Identify and prevent suspicious merchant activity or fraudulent behaviour.
Maintain good relations with representatives of the local scientific, economic and civil society.
Compile and collect legal documents from a specific case in order to aid an investigation or for a court hearing, in a manner compliant with legal regulations and ensuring records are properly maintained.
Maintain the liaison and exchange of information with regional or local authorities.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
The techniques used to identify fraudulous activities.
Report test results with a focus on findings and recommendations, differentiating results by levels of severity. Include relevant information from the test plan and outline the test methodologies, using metrics, tables, and visual methods to clarify where needed.
Test and compare various goods and services in order to assess their quality and to give detailed information to consumers.
The methods and procedures of research in legal matters, such as the regulations, and different approaches to analyses and source gathering, and the knowledge on how to adapt the research methodology to a specific case to obtain the required information.
Advise organisations on how they may improve their compliance to the applicable government policies they are required to adhere to, and the necessary steps which need to be taken in order to ensure complete compliance.
The legal rules that govern how corporate stakeholders (such as shareholders, employees, directors, consumers, etc) interact with one another, and the responsibilities corporations have to their stakeholders.
Promote policies, actions and education programmes that encourage healthy lifestyles and proactive participation in sustainable consumption, and that lead to changes in consumers' attitudes, shopping habits and expectations.
Provide advice to clients in order to ensure that their actions are compliant with the law, as well as most beneficial for their situation and specific case, such as providing information, documentation, or advice on the course of action for a client should they want to take legal action or legal action is taken against them.
Ensure the laws are followed, and where they are broken, that the correct measures are taken to ensure compliance to the law and law enforcement.