Customer service representative jobs in Finland
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Customer service representative - Which skills are essential?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Execute multiple tasks at the same time, being aware of key priorities.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
Attitude that puts customers at the centre of the business in all cases.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Determine prices and charges for services as requested by customers; collect payments or deposits; arrange for billing.
Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.
Identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
Ensure quality and correctness of provided information, depending on the type of audience and context.
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
Assess situations in which a solution cannot be provided right away, and ensure that it is brought to the next levels of support.
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
Organise tasks according to their priority.
Utilise computers, IT equipment and modern day technology in an efficient way.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Obtain, enter and process customers' names, addresses and billing information.
Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
Handle orders placed by customers. Receive the customer order and define a list of requirements, a working process, and a time frame. Execute the work as planned.
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
Customer service representative - Which skills are useful but not essential?
Collect data and statistics to test and evaluate in order to generate assertions and pattern predictions, with the aim of discovering useful information in a decision-making process.
Master foreign languages to be able to communicate in one or more foreign languages.
Persuade customers to buy additional or more expensive products.
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.
The current legislation applicable in relation to the rights of consumers in the marketplace.
Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Data mining techniques used to determine and analyse the relationship between different elements of economy and marketing.
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
Deal with people in a sensitive and tactful way.