Shop assistant jobs in Finland
Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.
Shop assistant - Which skills are essential?
Apply the principles and rules that govern the activities and processes of an organisation.
Register and handle cash transactions by using point of sale register.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Control that items put up for sale are correctly priced and displayed and that they function as advertised.
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Keep the store tidy and clean by hovering and mopping.
Put price tags on products and ensure the prices are correctly displayed.
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
Refill shelves with merchandise to be sold.
Gift-wrap merchandise at the customer's request.
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
Take in of purchase requests for items that are currently unavailable.
Follow instructions to achieve goals and meet deadlines.
Packet purchased items and place them in shopping bags.
Order products for customers according to their specifications and provisions.
The offered products, their functionalities, properties and legal and regulatory requirements.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Notify customers on new promotional actions and special offers.
Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
Inform customers of where they can find the products they are searching for and escort them to their desired product.
The set of rules that govern the activity of a company.
Shop assistant - Which skills are useful but not essential?
Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Evaluate how much stock is used and determine what should be ordered.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
The techniques used to persuade customers to purchase a product or a service.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Keep records of goods deliveries; report discrepancies to control costs in order to maintain correct inventory levels.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
Process orders from web shop; direct sales, packaging and shipment.
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
Control that all order details are recorded, that faulty items are reported and returned and that all paperwork is received and processed, according to the purchasing procedures.