Менеджер букмекерской конторы — работа в Финляндии
Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out cashier duties, train staff and strive to improve the profitability of their business. They take responsibility for all betting activities and ensure that relevant betting rules and regulations are followed.
Менеджер букмекерской конторы - Какие навыки обязательны?
Answer betting queries and put betting information on display.
Review and analyse individual and company financial data in order to produce statistical reports or records.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Administer the securities owned by the company or organisation, namely debt securities, equity securities and derivatives aiming to get the highest benefit from them.
Act as representative of the institution, company or organisation to the outside world.
Plan, monitor and report on the budget.
The activity of predicting results and wagering money on the outcome. While most betting activities involve sports, bets can be placed on any kind of competition.
To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Schedule the use of recreational facilities.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Review on a regular basis sales and profit performance.
Develop logical betting strategies to increase profits and reduce losses in betting games and matches.
Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Observe, supervise and schedule the daily tasks of betting shop employees.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
The official legislations and laws that regulate or prohibit betting activities.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
Recognise and react adequately to signs of problem betting, such as obsession, irrational behaviour and borrowing money.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Oversee, identify and observe the evolution of the customer's needs and interests.
Maintain records of the progress of the work including time, defects, malfunctions, etc.
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.
Supervise betting activities to ensure that operations are conducted properly. Note irregularities and ensure that all betts are conducted according to law and house rules.
Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Provide visitors with accurate betting advice. Inform visitors about the official laws and restrictions concerning betting.
The documentation and processing of data regarding financial activities.
Lead and manage according to the organisation's code of conduct.
Менеджер букмекерской конторы - Какие навыки полезны, но не обязательны?
Organise, allocate and coordinate members of the team. Organise production programmes and plan the production and sales. Purchase materials and equipment. Manage stocks.
Stay focused on the project at hand, at any time. Organise, manage time, plan, schedule and meet deadlines.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
The field and characteristics of recreational activities for customers.
Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.