Продавец ювелирных изделий и часов — работа в Финляндии
Jewellery and watches specialised sellers sell, maintain and clean jewels and watches in specialised shops.
Продавец ювелирных изделий и часов - Какие навыки обязательны?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Assemble and prepare goods and demonstrate their functionalities to customers.
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Register and handle cash transactions by using point of sale register.
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Provide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provide personal advice on pieces of jewellery, according to the customer's needs and preferences.
Control that items put up for sale are correctly priced and displayed and that they function as advertised.
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
Evaluate how much stock is used and determine what should be ordered.
Keep the store tidy and clean by hovering and mopping.
Practise reasoning and apply simple or complex numerical concepts and calculations.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Variations of precious metals according to density, corrossion resistance, electrical conductivity, light reflectivity and quality.
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
Refill shelves with merchandise to be sold.
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
Take in of purchase requests for items that are currently unavailable.
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
Estimate the total cost for the maintenance of watches or pieces of jewellery.
Key characteristics of diamonds that affect their value: carat weight, cut, colour and clarity.
Categories in which various types of jewellery can be found such as diamond fashion jewellery or diamond bridal jewellery.
The offered products, their functionalities, properties and legal and regulatory requirements.
Assess used metal (gold, silver) and gems (diamonds, emeralds) based on age and current market rates.
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Types of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.
Inform customers about the exact amount of carats and percentage of gold of a piece of jewellery. E.g. '14-carat gold' equals about 58% of pure gold.
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
Properly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.
Продавец ювелирных изделий и часов - Какие навыки полезны, но не обязательны?
Make jewellery repairs, such as enlarging or reducing ring sizes, soldering pieces of jewellery back together, and replacing broken or worn-out clasps and mountings.
Change the batteries of customers' wrist watches.
Provide assistance to customers whose watches or jewelleries have been stolen or damaged. Communicate with insurance companies in order to quickly replace or refund items.
Reshape jewellery mountings.
Read and understand stamps on metal object to indicate the purity, date of production, and producer of the item.
Materials and processes involved in creating jewellery items like earrings, necklaces, rings, brackets, etc.
Determine appraised value of gemstones such as diamonds and pearls; study price guides, market fluctuations and grades of rarity.
Use cleaning equipment to properly care for jewellery and watches, as per customer request. This might involve cleaning and polishing watches and pieces of jewellery.
Другие профессии
- Продавец-консультант специализированного магазина
- Продавец хлебобулочных изделий
- Продавец напитков
- Продавец деликатесов
- Продавец рыбы и морепродуктов
- Продавец цветов и товаров для сада
- Продавец мяса и мясной продукции
- Продавец табачных изделий
- Продавец кондитерских изделий
- Продавец оружия и боеприпасов
- Продавец аудио- и видеотехники
- Продавец аудиологического оборудования