Управляющий автосервисом — работа в Финляндии
Garage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients.
Управляющий автосервисом - Какие навыки обязательны?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Disseminate internal communications using the different communication channels that a company has at its disposal.
Give information to people regarding import and export restrictions, tariff systems and other custom-related topics.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Run the management of an establishment and ensure that every need for a smooth running of the operations is looked after.
Diagnose issues with vehicles and assess the efforts and costs required to resolve them.
The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of corporations due to managerial decision-making.
Promote and nurture the efficient spread of plans and business information throughout the organisation by strengthening the channels of communication at its disposal.
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Provide resources and prepares employee training activities and workshops; increase efficiency of warehouse operations.
Visit manufacturers in order to learn about production process and to assess product quality.
Schedule work schemes for employees in vehicle maintenance. Plan and assign work in order to make sure agreements and deadlines are met.
Direct and supervise the day-to-day activities of subordinate personnel.
Set up procedures for maintaining and improving health and safety in the workplace.
The offered products, their functionalities, properties and legal and regulatory requirements.
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
Lead and manage according to the organisation's code of conduct.
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
Управляющий автосервисом - Какие навыки полезны, но не обязательны?
Determine the optimal quantities and timings of inventory in order to align it with sales and production capacity.
The discipline of engineering that combines mechanical, electrical, electronic, software and safety engineering to design motor vehicles such as trucks, vans and automobiles.
The equipment used to examine automotive systems and components.
Refer to prices for the client by researching and estimating fare rates.
Provide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and electrical systems malfunctions; replace parts and components; repair body damage.
Types of car engines in road and racing cars, inclusing those with emerging technologies like Hybrids and electric motors, and how they work.
Monitoring equipment implies watching gauges, dials, or display screens to make sure a machine is working.
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
Planning the day's work and assigns tasks equally to the workers and employees at harvest accordance with the plans drawn up by his superior, explains the work to do, advises workers on their work to guide them. Monitors the progress of activities and resolve issues, if any. Prepares equipment and ensures the availability and proper functioning of the tools.
Carry out repairs and routine maintenance checks for motorcycles such as engine tune-ups, oil changes, tire rotation, tire changes, engine failures and mechanical system malfunctions. Replace parts and components.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Know the different engine components, and their operation and maintenance. Understand when repairs and replacement should be undertaken.
Другие профессии
- Руководитель службы обслуживания
- Управляющий салоном красоты
- Управляющий спа-салоном
- Управляющий прачечной и химчисткой
- Руководитель колл-центра
- Руководитель по работе с членами организации
- Менеджер по эксплуатации зданий
- Клиентский менеджер банка
- Финансовый менеджер
- Операционный менеджер
- Руководитель контакт-центра
- Руководитель кредитного кооператива