Technical sales representative in mining and construction machinery jobs in Finland
Technical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers.
Technical sales representative in mining and construction machinery - Which skills are essential?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Attitude that puts customers at the centre of the business in all cases.
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Make up prices and documents for the products that customers may purchase.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
The techniques used to persuade customers to purchase a product or a service.
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
Show incentives that drive someone to reach sales goals and business targets.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Organise tasks according to their priority.
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
The offered mining, construction and civil engineering machinery products, their functionalities, properties and legal and regulatory requirements.
Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter.
Utilise computers, IT equipment and modern day technology in an efficient way.
The offered products, their functionalities, properties and legal and regulatory requirements.
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in the sales department.
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.