Technical sales representative jobs in Finland
Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
Technical sales representative - Which skills are essential?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Attitude that puts customers at the centre of the business in all cases.
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Make up prices and documents for the products that customers may purchase.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
The techniques used to persuade customers to purchase a product or a service.
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
Show incentives that drive someone to reach sales goals and business targets.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Organise tasks according to their priority.
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter.
Utilise computers, IT equipment and modern day technology in an efficient way.
The offered products, their functionalities, properties and legal and regulatory requirements.
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in the sales department.
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
Technical sales representative - Which skills are useful but not essential?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
The offered chemical products, their functionalities, properties and legal and regulatory requirements.
Master foreign languages to be able to communicate in one or more foreign languages.
The offered textile industry machinery products, their functionalities, properties and legal and regulatory requirements.
Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way.
The functioning and methods used to manage electronic purchases.
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
The methods involving payment done through credit cards.
The offered electronic and telecommunication equipment and products, their functionalities, properties and legal and regulatory requirements.
The various types of aircraft, their functionalities, properties and legal and regulatory requirements.
The offered agricultural machinery and equipment products, their functionalities, properties and legal and regulatory requirements.
Know a large variety of maritime vessels and their characteristics and specifications. Use that knowledge to ensure that all security, technical, and maintenance measures are taken into account in their supply.
Pre-defined commercial terms used in international commercial transactions which stipulate clear tasks, costs and risks associated with the delivery of goods and services.
The offered machinery products their functionalities, properties and legal and regulatory requirements.
The current legislation applicable in relation to the rights of consumers in the marketplace.
The offered hardware, plumbing and heating equipment products, their functionalities, properties and legal and regulatory requirements.
The characteristics, use and operations of various software products such as computer programmes and application software.
The tools and equipment used for industrial purposes, both power and hand tools, and their various uses.
The methods, procedures and techniques pertaining to the operation of multimedia systems, usually a combination of software and hardware, presenting various types of media such as video and audio.
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.
The offered mining, construction and civil engineering machinery products, their functionalities, properties and legal and regulatory requirements.
Price volatility according to market and price elasticity, and the factors which influence pricing trends and changes in the market in the long and short term.
Data communication performed through digital means such as computers, telephone or e-mail.
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
The offered office machinery and equipment products, its functionalities, properties and legal and regulatory requirements.