Front line medical receptionist jobs in Finland
Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
Front line medical receptionist - Which skills are essential?
Contribute to the delivery of coordinated and continuous healthcare.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
The patients` rights and responsibilities of health practitioners and the possible repercussions and prosecutions in relation to medical treatment negligence or malpractice.
Set up a proper procedure to manage appointments, including policies related to cancellation and nonappearance.
The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.
Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.
The medical administrative tasks such as registration of patients, appointment systems, record keeping of patients information and repeated precribing.
Keep accurate client records which also satisfy legal and professional standards and ethical obligations in order to facilitate client management, ensuring that all clients' data (including verbal, written and electronic) are treated confidentially.
Comply with and maintain the confidentiality of healthcare users` illness and treatment information.
Use specific software for the management of health care records, following appropriate codes of practice.
The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum accuracy of records.
Practise reasoning and apply simple or complex numerical concepts and calculations.
Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.
Follow agreed protocols and guidelines in support of healthcare practice which are provided by healthcare institutions, professional associations, or authorities and also scientific organisations.
Collect qualitative and quantitative data related to the healthcare user's anagraphic data and provide support on filling out the present and past history questionnaire and record the measures/tests performed by the practitioner.
The structure and function of health care services.
Locate, retrieve and present medical records, as requested by authorized medical personnel.
Comply with the regional and national legislation that is relevant to one`s work and apply it in practice.
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
The processes and tools used for the analysis and dissemination of medical data through computerized systems.
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
Type fast and flawless on electronic devices such as computers in order to ensure a quick and accurate data entry.
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Participate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.
Front line medical receptionist - Which skills are useful but not essential?
Respond appropriately and communicate effectively with patients with special needs such as learning disabilities and difficulties, physical disabilities, mental illness, memory loss, bereavement, terminal illness, distress or anger.
The basics and terminology of medical studies.
Contact the patient`s health insurance company and submit the appropriate forms with information on the patient and treatment.
Apply quality standards related to risk management, safety procedures, patients feedback, screening and medical devices in daily practice, as they are recognized by the national professional associations and authorities.
The written standards applied in the health care professional environments for documentation purposes of one`s activity.
The managerial tasks and responsibilities required in a health care setting.
Apply foreign languages in communicating with health service providers such as doctors and nurses.