Hotel concierge jobs in Finland
Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
Hotel concierge - Which skills are essential?
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Welcome guests in a friendly manner in a certain place.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Hotel concierge - Which skills are useful but not essential?
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.
Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.
Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.
Administer sensitive personal information on customers securely and discreetly
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
Develop methods and strategies to ensure maximum customer privacy.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Accept room service orders and redirect them to the responsible employees.
Distribute mail correspondence, newspapers, packages and private messages to customers.
Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.