Travel agent jobs in Finland
Travel agents design and market travel programme itineraries for potential travellers or visitors.
Travel agent - Which skills are essential?
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Create content for leaflets and tourism brochures, travel services and package deals.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Persuade customers to buy additional or more expensive products.
Refer to prices for the client by researching and estimating fare rates.
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while travelling, either within one's own country or internationally.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Develop methods and strategies to ensure maximum customer privacy.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Travel agent - Which skills are useful but not essential?
Lead events by managing budget, logistics, event support, security, emergency plans and follow up.
Execute efficient search on the internet in order to gather relevant information and share it with others.
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Plan the time sequence of travel programme itineraries.
Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.
Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.