Sales account manager jobs in Finland
Sales account managers serve as intermediators between clients and the organisation, managing both sales and long term relations with the client. They have knowledge about products and services and develop contracts with customers.
Sales account manager - Which skills are essential?
Apply the principles and rules that govern the activities and processes of an organisation.
Attitude that puts customers at the centre of the business in all cases.
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.
Collect data and statistics to test and evaluate in order to generate assertions and pattern predictions, with the aim of discovering useful information in a decision-making process.
Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way.
Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.
Make predictions on the movement of account measurements and data which give insight into an organisation's financial state in order to aid analyses and evaluate potential risks.
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
Arrange an agreement on price of products or services provided or offered.
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
The offered products, their functionalities, properties and legal and regulatory requirements.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in the sales department.
The set of rules that govern the activity of a company.
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
Sales account manager - Which skills are useful but not essential?
Master foreign languages to be able to communicate in one or more foreign languages.
Prepare and deliver an understandably constructed sales talk for a product or a service, identifying and using persuasive argumentation.
Change approach to situations based on unexpected and sudden changes in people's needs and mood or in trends; shift strategies, improvise and naturally adapt to those circumstances.
Use software that allows publishing, editing and modifying content as well as maintenance from a central interface.
The current legislation applicable in relation to the rights of consumers in the marketplace.
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
The techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.
Revise and formulate questions in regards to documents in general. Investigate about the completeness, confidentiality measures, style of the document, and specific instructions to handle documents.
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
The legal regulations that maintain market competition by regulating anti-competitive behaviour of companies and organisations.
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.