Sales engineer jobs in Finland
Sales engineers provide technical customisation of products based on customers requests and needs (mainly heavy duty), such as building equipment. They take care of business to business contact and assume responsibility for complex repairs and maintenance process.
Sales engineer - Which skills are essential?
Order specific parts required for maintenance and repair of a wide variety of vehicles.
Calculate material and labour costs of repair operations; understand appropriate computer programmes.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Maintain vehicle records by accurately recording service operations and repairs.
Perform quality control on finished vehicles; make sure that quality standards have been achieved.
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
The current legislation applicable in relation to the rights of consumers in the marketplace.
Control the costs concerning the salaries of employees, the equipment needed for repair and maintenance, insurance, stock, purchasing new components, etc.
Coordinate the repair and maintenance services for automobiles and pursue the maximum usage of automotive repair equipment.
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Stay up-to-date on manufacturer warranty and policy procedures; communicate with factory representatives.
Issue sales quotes, allowing potential customers to see which costs would be involved for the work or services they would like to have done.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Adhere to standards of hygiene and safety established by respective authorities.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Plan the most cost-effective coverage of a sales territory with the available sales resources. Take into account prospect numbers, density, and buying patterns.
Provide customer advice on motor vehicles, and possible options and accessories; communicate clearly and politely.
Maintain stock levels in accordance with organisation procedures and policies; estimate upcoming supply needs.
Sales engineer - Which skills are useful but not essential?
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.
The functioning and methods used to manage electronic purchases.
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
The specific principles and techniques used in order to determine the approapriate level of inventory required.
Provide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and electrical systems malfunctions; replace parts and components; repair body damage.
Demonstrate degrees of maturity by fully understanding one's own qualities and abilities which can serve as sources of confidence in different situations.
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Perform road tests with vehicles; ensure that all functions are working safely and correctly; test vehicle in extreme weather and road conditions.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
Purchase automotive equipment such as spare parts, supplies and materials; maintain and repair vehicles.
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
Characteristics, operations and resources involved in moving a product or service from supplier to the customer.
Pictorial representation of an electrical circuit. It shows the components of the circuit as simplified shapes, and the power and signal connections between the devices. It gives information about the relative position and arrangement of devices and terminals on the devices, to help in building or servicing the device. A wiring diagram is often used to troubleshoot problems and to make sure that all the connections have been made and that everything is present.
The prices of vehicle parts on the market from various suppliers and their trends.
Take initiatives to come up with improvements.
Read and comprehend blueprints and electrical diagrams; understand technical instructions and engineering manuals for assembling electrical equipment; understand electricity theory and electronic components.