Taxi controller jobs in Finland
Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
Taxi controller - Which skills are essential?
Use codes whenever possible to limit the use of conversational language in order to increase productivity.
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Assign taxi fares according to the request order.
Read maps effectively.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Understand road traffic laws and the rules of the road.
Operate radio dispatching systems for taxi driving activities.
Follow up complaints or accident reports in order to take adequate measures to solve problems. Contact the relevant authorities or internal staff to provide solutions in various situations.
Possess the communication abilities to relay messages through a radio and telephone system.
Ensure that drivers meet the legal requirements to operate, arrive at work at required times, present no signs of alcohol or drug abuse, and follow the commissioned itineraries of the day. Monitor drivers to ensure quality work performance and efficiency. Ensure maintenance of record of time expended and distances covered.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Have knowledge of passenger transport conventions and regulations.
Control the plans and schedules for organising taxi operations in urban areas.
Log the time and number of each cab as they check in onto the dispatch sheet. Use mathematical and organisational skills to correctly monitor the time of cabs.
Develop proposals and take appropriate decisions taking into account economic criteria.
Match types of vehicles to transport routes, taking into consideration service frequency, peak transport times, service area covered, and road conditions.
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Taxi controller - Which skills are useful but not essential?
Drive vehicles such as limousines or taxis for high-end services. Transport people and goods providing optimal service quality, safety, and efficiency.
Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.
Utilise computers, IT equipment and modern day technology in an efficient way.
Adapt service approach when circumstances change.