Менеджер по прокату автомобилей — работа в Финляндии
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.
Менеджер по прокату автомобилей - Какие навыки обязательны?
Execute multiple tasks at the same time, being aware of key priorities.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Check for vehicle damage including exterior body damage, tire and wheel damage, interior damage, fuel level and mileage at time of rental and return.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
Practise reasoning and apply simple or complex numerical concepts and calculations.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Determine ways for customers to pick-up cars according to their needs and specific location.
Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
Check customer's ID and drivers licences before renting items.
Ensure the accuracy of refuelling charges, applicable taxes for the returned vehicles.
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
Organize the drop-off of cars rented by customers on specific locations.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Utilise computers, IT equipment and modern day technology in an efficient way.
Provide customers with accurate and up-to-date information about charges and price rates.
Review content and check accuracy of completed contracts.
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
Finish the transaction procedures for returned vehicles; verify the accuracy of closing calculations.
Менеджер по прокату автомобилей - Какие навыки полезны, но не обязательны?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.
Master foreign languages to be able to communicate in one or more foreign languages.
Persuade customers to buy additional or more expensive products.
The methods involving payment done through credit cards.
Understand and create a link with people from different cultures, countries, and ideologies without judgements or preconceptions.
Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.
Strive to achieve objectives despite the pressures arising from unexpected factors outside of your control.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Monitor the health of vehicles and take measures to optimise service and execute repairs; communicate with service workshop and dealers.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
Apply sales techniques to sell additional products or services to current customers.
The clauses present in leasing contracts, the types of leases and their advantages and disadvantages.
Deal with people in a sensitive and tactful way.
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
Perform tasks such as communicating with customers, answering the telephone, renting out products, resolving technical issues without the guidance or support of others, taking decisions autonomously and assuming responsibility for them.
Другие профессии
- Специалист пункта проката
- Специалист по прокату прочих машин, оборудования и материальных ценностей
- Специалист по прокату предметов личного пользования и бытовых товаров
- Специалист по прокату сельскохозяйственной техники и оборудования
- Специалист по аренде авиатранспортных средств
- Специалист по прокату легковых автомобилей и лёгких автотранспортных средств
- Специалист по прокату строительной и дорожно-строительной техники
- Специалист по прокату офисной техники и оборудования
- Специалист по прокату грузовых автомобилей
- Специалист по прокату водных транспортных средств
- Специалист по прокату товаров для отдыха и спортивного инвентаря
- Специалист по прокату видеокассет и дисков