Специалист по прокату легковых автомобилей и лёгких автотранспортных средств — работа в Финляндии
Rental service representatives in cars and light motor vehicles are in charge of renting out vehicles and determining specific periods of usage. They document transactions, insurances and payments.
Специалист по прокату легковых автомобилей и лёгких автотранспортных средств - Какие навыки обязательны?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Execute multiple tasks at the same time, being aware of key priorities.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Practise reasoning and apply simple or complex numerical concepts and calculations.
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Compose and keep up-to-date inventory of all the multimedia items rented to customers.
Manage the relation with an insurer related to its obligation to receive, investigate and act on a claim filed by an insured.
Utilise computers, IT equipment and modern day technology in an efficient way.
Provide customers with accurate and up-to-date information about charges and price rates.
The offered products, their functionalities, properties and legal and regulatory requirements.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Review content and check accuracy of completed contracts.
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
Perform tasks such as communicating with customers, answering the telephone, renting out products, resolving technical issues without the guidance or support of others, taking decisions autonomously and assuming responsibility for them.
The set of rules that govern the activity of a company.
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Другие профессии
- Специалист пункта проката
- Специалист по прокату прочих машин, оборудования и материальных ценностей
- Специалист по прокату предметов личного пользования и бытовых товаров
- Специалист по прокату сельскохозяйственной техники и оборудования
- Специалист по аренде авиатранспортных средств
- Специалист по прокату строительной и дорожно-строительной техники
- Специалист по прокату офисной техники и оборудования
- Специалист по прокату грузовых автомобилей
- Специалист по прокату водных транспортных средств
- Специалист по прокату товаров для отдыха и спортивного инвентаря
- Специалист по прокату видеокассет и дисков
- Менеджер по прокату автомобилей