Менеджер пункта проката — работа в Финляндии
Rental managers supervise the activities of a rental office or station and its staff.
Менеджер пункта проката - Какие навыки обязательны?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Plan, monitor and report on the budget.
Maintain and coordinate a fleet of new and second-hand vehicles.
Use rental management software to monitor aspects of the business such as finances, rentals, and bills.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Collect, analyse and calculate the demand of products and services based on reports and purchasing activity of customers.
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
Use mathematical tools and electronic equipment for managing activities with the vehicles and customers, and performing routine operations that deal with numeracy and calculations.
Predict and manage financial risks, and identify procedures to avoid or minimise their impact.
Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
Acquire the proper amount of vehicles for the shop from the dealership. Deal with the involved paperwork.
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Stay informed about the activities and competitive advantages of the competitors in the rental industry.
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
Utilise computers, IT equipment and modern day technology in an efficient way.
Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
Lead and manage according to the organisation's code of conduct.
Менеджер пункта проката - Какие навыки полезны, но не обязательны?
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Check for vehicle damage including exterior body damage, tire and wheel damage, interior damage, fuel level and mileage at time of rental and return.
Master foreign languages to be able to communicate in one or more foreign languages.
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Understand and create a link with people from different cultures, countries, and ideologies without judgements or preconceptions.
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
Monitor the health of vehicles and take measures to optimise service and execute repairs; communicate with service workshop and dealers.
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
Implement and monitor the maintenance, repair and/or recondition of vehicles ensuring all quality assurance standards are met.
The legal regulations that maintain market competition by regulating anti-competitive behaviour of companies and organisations.
The legal regulations that govern a specific commercial activity.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Другие профессии
- Руководитель службы обслуживания
- Менеджер по прокату автомобилей
- Агент по лизингу автомобилей
- Менеджер по лицензированию
- Операционный менеджер
- Менеджер по дистрибуции
- Управляющий спа-салоном
- Супервайзер колл-центра
- Специалист пункта проката
- Финансовый менеджер
- Менеджер по эксплуатации зданий
- Менеджер по дистрибуции специализированных товаров