Продавец АЗС — работа в Финляндии
Fuel station specialised sellers sell fuel, lubricating and cooling products for motor vehicles and motorcycles in a fuel station.
Продавец АЗС - Какие навыки обязательны?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.
Oversee and manage day-to-day operations in a service station forecourt.
Assemble and prepare goods and demonstrate their functionalities to customers.
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Register and handle cash transactions by using point of sale register.
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Control that items put up for sale are correctly priced and displayed and that they function as advertised.
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
Evaluate how much stock is used and determine what should be ordered.
Keep the store tidy and clean by hovering and mopping.
Practise reasoning and apply simple or complex numerical concepts and calculations.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
Refill shelves with merchandise to be sold.
Prepare and make up regular reports on the types and amounts of fuel, oil and other accessories sold in fuel stations over a period of time.
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
Take in of purchase requests for items that are currently unavailable.
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
Oversee fuel deliveries to service station.
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
The offered products, their functionalities, properties and legal and regulatory requirements.
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Calculate daily fuel sales from fuel pumps; read and compare meter data.
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
Продавец АЗС - Какие навыки полезны, но не обязательны?
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Aid fuel station customers in refilling their tanks with gasoline or diesel fuel; operate fuel pump.
Follow up on the maintenance and repairs to be carried out. Solve minor problems and pass harder problems on to the person responsible for maintenance.
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Provide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and electrical systems malfunctions; replace parts and components; repair body damage.
Sell different types of lubricant cooling products for vehicles.
Identify mechanical/technical car problems; perform improvised or intermediate repairs on vehicles; take into account individual customer requests.
Другие профессии
- Продавец-консультант специализированного магазина
- Продавец-консультант хозяйственных товаров и красок
- Продавец автомобилей
- Продавец оружия и боеприпасов
- Продавец аудио- и видеотехники
- Продавец аудиологического оборудования
- Продавец хлебобулочных изделий
- Продавец напитков
- Продавец книг
- Продавец строительных материалов
- Продавец одежды
- Продавец компьютеров и комплектующих