Продавец-консультант хозяйственных товаров и красок — работа в Финляндии
Hardware and paint specialised sellers sell hardware, paints and other hardware in specialised shops.
Продавец-консультант хозяйственных товаров и красок - Какие навыки обязательны?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.
Assemble and prepare goods and demonstrate their functionalities to customers.
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Register and handle cash transactions by using point of sale register.
Provide customers with information about the quality of hardware, equipment and tools; demonstrate correct and safe product use.
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Control that items put up for sale are correctly priced and displayed and that they function as advertised.
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
Evaluate how much stock is used and determine what should be ordered.
Keep the store tidy and clean by hovering and mopping.
Sell and provide customers with detailed information on hardware items, gardening tools, electrical equipment, plumbing supplies, etc.
Practise reasoning and apply simple or complex numerical concepts and calculations.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
Refill shelves with merchandise to be sold.
Estimate total amount of paint required to cover certain areas.
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
Take in of purchase requests for items that are currently unavailable.
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
Different tools and brands in the hardware industry such as power tools.
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
The offered products, their functionalities, properties and legal and regulatory requirements.
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
Другие профессии
- Продавец-консультант специализированного магазина
- Продавец АЗС
- Продавец оружия и боеприпасов
- Продавец аудио- и видеотехники
- Продавец аудиологического оборудования
- Продавец хлебобулочных изделий
- Продавец напитков
- Продавец книг
- Продавец строительных материалов
- Продавец одежды
- Продавец компьютеров и комплектующих
- Продавец компьютерных игр, мультимедиа и программного обеспечения