Сотрудник службы безопасности гостиницы — работа в Финляндии
Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings, personal safety and building security.
Сотрудник службы безопасности гостиницы - Какие навыки обязательны?
The characteristics of human behaviour and human interaction and dynamics to ensure their security in hospitality establishment.
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Handle unexpected incidents following the appropriate protocol by solving, organising, reporting and documenting them.
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Plan, monitor and report on the budget.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Seek advice and collaborate with union officials responsible for topics that are relevant to you and your business or your work.
Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.
Keep clients safe who have extraordinary level of risk by organising and providing the relevant security.
The characteristics of the use-of-force, which is a legal doctrine employed by police and army forces, to regulate acts of violence during interventions. Use-of-force is ought to balance security needs with ethical concerns for the rights and well-being of intruders or suspects.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Oversee and conduct inventory of security tools and equipment.
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
Guarantee the security of guests and the premises by monitoring the hotel premises.
Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
Monitor quick and safe emergency evacuation plans.
Keep back offenders and trespassers in a certain area.
Oversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.
Screen employees by compiling criminal records, commercial records and financial records of an individual.
Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.
Oversee and regularly review external security provision.
Сотрудник службы безопасности гостиницы - Какие навыки полезны, но не обязательны?
Make sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational procedures.
Fix standards for the storage and handling of guests' valuables.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Guarantee protection, safety and security of parked cars.
Acquire goods or services from an outside external source.
Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Develop methods and strategies to ensure maximum customer privacy.
Plan staff time and shifts to reflect the demands of the business.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Create standardised series of actions of a certain order to support the organisation.
Fix payment methods for services and goods such as cash, cheques, credit cards, bank transfers, traveller's cheques and money orders. Develop and implement strategies to prevent credit card fraud.
Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
Другие профессии
- Управляющий кемпингом
- Супервайзер службы номерного фонда
- Операционный менеджер
- Руководитель службы безопасности
- Руководитель службы номерного фонда
- Менеджер по развлекательным программам гостиницы
- Менеджер по клиентскому опыту
- Руководитель службы обслуживания
- Управляющий средством размещения
- Управляющий салоном красоты
- Управляющий рестораном
- Управляющий прачечной и химчисткой