Специалист по обработке заказов — работа в Финляндии
Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.
Специалист по обработке заказов - Какие навыки обязательны?
Execute multiple tasks at the same time, being aware of key priorities.
Attitude that puts customers at the centre of the business in all cases.
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
Provide order information to customers by telephone or e-mail; clearly communicate about price ratings, shipping dates and possible delays.
Ensure quality and correctness of provided information, depending on the type of audience and context.
Ensure operative processes are finished at a previously agreed-upon time.
Develop one's own methods of operating with little to no supervision. Sell products, communicate with clients, and coordinate sales while working independently of others. Depend on one's self to perform day-to-day tasks.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
Utilise computers, IT equipment and modern day technology in an efficient way.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Obtain, enter and process customers' names, addresses and billing information.
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
Специалист по обработке заказов - Какие навыки полезны, но не обязательны?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Master foreign languages to be able to communicate in one or more foreign languages.
Understand logistics and multimodal transport as the planning and control of the movement of goods or people, and all related logistical supporting activities.
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
The strategies and practices, including channel sales, that involve distributing products directly and indirectly through partners in order to bring the products to the end consumer.
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
Characteristics, operations and resources involved in moving a product or service from supplier to the customer.
Data communication performed through digital means such as computers, telephone or e-mail.
Deal with people in a sensitive and tactful way.
The set of rules that govern the activity of a company.
Другие профессии
- Специалист по обслуживанию клиентов
- Агент по лизингу автомобилей
- Продавец-консультант специализированного магазина
- Билетный кассир
- Оператор колл-центра
- Специалист пункта проката
- Торговый представитель
- Оператор онлайн-чата
- Продавец автомобилей
- Продавец-консультант
- Продавец оружия и боеприпасов
- Продавец аудио- и видеотехники