Cashier jobs in Finland
Cashiers operate the cash register, receive payments from customers, issue receipts and return change due.
Cashier - Which skills are essential?
Attitude that puts customers at the centre of the business in all cases.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Practise reasoning and apply simple or complex numerical concepts and calculations.
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
Cashier - Which skills are useful but not essential?
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
maintain regular reports related to the transactions performed via the cash register.
Weigh materials and products, record weight and other relevant data on tags or labels.
Calculate money by sorting and wraping money and coins.
Put price tags on products and ensure the prices are correctly displayed.
The techniques used to persuade customers to purchase a product or a service.
Provide customers with applications for loyalty schemes. Register customer to loyalty schemes by assigning the card on their account. Exchange bonus for loyalty benefits.
Gift-wrap merchandise at the customer's request.
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
Reserve items for customers and make follow-up calls to ensure that reserved items are picked up within the reservation time frame.
Packet purchased items and place them in shopping bags.
Keep check-out areas in a clean and orderly condition.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Inform customers of where they can find the products they are searching for and escort them to their desired product.