Club host/club hostess jobs in Finland
Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.
Club host/club hostess - Which skills are essential?
Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Welcome guests in a friendly manner in a certain place.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Help VIP-guests with their personal orders and requests.
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Ensure compliance with governmental regulations concerning the selling of alcoholic beverages to minors.
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.
Club host/club hostess - Which skills are useful but not essential?
The origin and composition of alcoholic beverages and cocktails, the way to match them with food and the way they have to be poured.
Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.
Ensure that disabled guests have access to the venue.
Disinfect surfaces in accordance with sanitary standards.
Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.
Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.
Make a range of mixed alcoholic drinks, such as cocktails and long drinks and non-alcoholic drinks according to the recipes.
Organise and dress tables to accommodate special events.
The offered beverage products, their functionalities, properties and legal and regulatory requirements.
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.
Make and serve alcoholic beverages according to the customer's wants.
Give requested special seating to guests whenever possible, such as special seating arrangements for babies, disabled or obese people.
Handle the movement of money into or out of a business, project, or financial product.
Develop promotion activities to stimulate sales.