Restaurant host/restaurant hostess jobs in Finland
Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services.
Restaurant host/restaurant hostess – how much is the pay in Finland?
What the trade paid in 2024
| Median | 15.63 €/h |
|---|---|
| Bottom tenth | 11.80 €/h |
| Top tenth | 22.54 €/h |
| Employees | 19,202 |
Pay by sex, 2024
| Sex | Median | Employees |
|---|---|---|
| Women | 15.53 €/h | 13,622 |
| Men | 15.94 €/h | 5,580 |
Restaurant host/restaurant hostess - Which skills are essential?
Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Accommodate customers according to the waiting list, reservation and position in the queue.
Help VIP-guests with their personal orders and requests.
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Organise and dress tables to accommodate special events.
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
Greet guests and take them to their tables and make sure they are properly seated at a convenient table.
Hand out menus to guests while assisting guests with questions using your mastery of the menu.
Give requested special seating to guests whenever possible, such as special seating arrangements for babies, disabled or obese people.
Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.
Restaurant host/restaurant hostess - Which skills are useful but not essential?
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.
Disinfect surfaces in accordance with sanitary standards.
Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.
Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Develop promotion activities to stimulate sales.