Rooms division manager jobs in Finland
Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.
Rooms division manager - Which skills are essential?
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.
Lead activities among maintenance staff, reception staff and housekeeping in a hospitality establishment.
Monitor daily scheduling of room bookings, following quality standards and resolving special situations in front operations.
Plan, monitor and report on the budget.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Lead redecoration of hospitality establishment by staying up to date with trends in decoration, fabrics and textiles and implementing necessary changes in order to meet changing desires and expectations.
Instruct the reception staff in order to make sure the staff can execute their tasks adequately, efficiently and according to guidelines.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Predict the number of hotel rooms that will be booked, schedule occupancies and estimate demand forecast.
Plan staff time and shifts to reflect the demands of the business.
Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
Oversee a hospitality revenue by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximise revenue or profits, maintain budgeted gross profit and minimise expenditures.
Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.
Create standardised series of actions of a certain order to support the organisation.
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
Rooms division manager - Which skills are useful but not essential?
Oversee the day-to-day service and cleaning of rooms and public areas to ensure continuous operations.
Handle arrivals, guest's luggage, check-in clients in line with company standards and local legislation ensuring high levels of customer service.
Welcome guests in a friendly manner in a certain place.
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
Handle departures, guest's luggage, client's check-out in line with company standards and local legislation ensuring high levels of customer service.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Oversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.