Hospitality entertainment manager jobs in Finland
Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment.
Hospitality entertainment manager - Which skills are essential?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Lead events by managing budget, logistics, event support, security, emergency plans and follow up.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
The field and characteristics of recreational activities for customers.
Arrange an agreement on price of products or services provided or offered.
Assess and improve the entertainment programme on offer by obtaining guest feedback and making use of available resources.
plan programmes, agendas, budgets, and services of an event according to customers' requirements.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
Organise events and programmes which deliver content for multiple groups in parallel.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Create, schedule and guide engaging and challenging entertainment programmes.
Hospitality entertainment manager - Which skills are useful but not essential?
Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.
Oversee camp programmes and activities such as games, sports and entertainment events.
Plan, monitor and report on the budget.
Welcome guests in a friendly manner in a certain place.
Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.
Acquire sponsor deals by preparing relevant applications and reports.
Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Make the calculation of both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering products to people.
Take responsibility for the safety of all employees and guests in a hospitality establishment by applying specific principles, policies and regulations.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
Plan staff time and shifts to reflect the demands of the business.
Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.