Spa manager jobs in Finland
Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Spa manager - Which skills are essential?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Act as representative of the institution, company or organisation to the outside world.
Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.
Maintain the liaison and exchange of information with regional or local authorities.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Inspect, direct and execute preventive maintenance and repair of spa facilities. Check for the proper functioning and availability of equipment and supplies. Contact and coordinate on-site maintenance of contractors and their operational costs.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Direct diverse spa services and programs according to company or facility quality standards and guidelines.
Schedule the use of recreational facilities.
Run the management of an establishment and ensure that every need for a smooth running of the operations is looked after.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.
Brief customers about changes, delays or cancellations of planned activities.
Establish daily priorities for staff personnel. Effectively deal with multi-task workload.
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Field of information which distinguishes different kinds of spa such as thermal, hammam, medical, ayurvedic, relaxation, destination and traditional spas. These practices differ in treatments, therapies, services, programmes and provisions.
The field and characteristics of recreational activities for customers.
Dismiss employees from their job.
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.
Plan staff time and shifts to reflect the demands of the business.
Elaborate methodologies through which a company markets and sells a product or service to generate income.
Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.
Perform picking activities in a way that meets quality standards.
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Direct and supervise the day-to-day activities of subordinate personnel.
Set up procedures for maintaining and improving health and safety in the workplace.
Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.
Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
The offered products, their functionalities, properties and legal and regulatory requirements.
Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.
Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
Lead and manage according to the organisation's code of conduct.
The set of rules that govern the activity of a company.
Keep up to date with new spa products such as certain oil and nail products being introduced by the market, and implement their benefits in the company or facility.
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
Spa manager - Which skills are useful but not essential?
Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s services. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
Counselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Command products from relevant suppliers to get convenient and profitable products to purchase.
Lead events by managing budget, logistics, event support, security, emergency plans and follow up.
Plan, monitor and report on the budget.
Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s products. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
The methods and regulations involved in the process of accurate bookkeeping.
Evaluate the capabilities of employees by creating criteria and systematic testing methods for measuring expertise of individuals within an organisation.
Review on a regular basis sales and profit performance.
Develop a financial plan according to financial and client regulations, including an investor profile, financial advice, and negotiation and transaction plans.
Interview people in a range of different circumstances.
Work together with museum or any art facility staff to develop and promote its events and programme.
Develop, document and implement traffic and workflow processes across the company for different functions. Liaise with several departments and services such as account management and the creative director to plan and resource work.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Analyse employees' individual performance over a certain time span and communicate own conclusions to the employee in question or higher management.
Fix and schedule professional appointments or meetings for clients or superiors.
Accept, schedule and cancel appointments.
Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.
Control product inventory in balance of availability and storage costs.
The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.
Inscribe visitors and guests at the spa by entering the appropriate information and running necessary reports from a computer system.
Organise course of action to promote a product or service; oversee the production of TV advertisements, newspaper and magazine ads, suggest mail packs, email campaigns, websites, stands and other advertising channels
The documentation and processing of data regarding financial activities.