Waiting list coordinator jobs in Finland
Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list coordinators make sure to optimise the use of rescources.
Waiting list coordinator - Which skills are essential?
Monitor the list of patients waiting for an operation or consultation. Make sure it is accurate and complete.
Set up a proper procedure to manage appointments, including policies related to cancellation and nonappearance.
The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.
Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.
Comply with and maintain the confidentiality of healthcare users` illness and treatment information.
Use specific software for the management of health care records, following appropriate codes of practice.
The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum accuracy of records.
Locate, retrieve and present medical records, as requested by authorized medical personnel.
The principles, ethical issues, regulations and protocols of data protection.
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.
Waiting list coordinator - Which skills are useful but not essential?
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Understand the background of clients` and patients’ symptoms, difficulties and behaviour. Be empathetic about their issues; showing respect and reinforcing their autonomy, self-esteem and independence. Demonstrate a concern for their welfare and handle according to the personal boundaries, sensitivities, cultural differences and preferences of the client and patient in mind.
Properly store the health records of healthcare users, including test results and case notes so that they are easily retrieved when required.
Develop and supervise the implementation of policies aimed at documenting and detailing the procedures for the operations of the organisation in the lights of its strategic planning.
Retrieve, apply and share information among patients and healthcare professionals and across healthcare facilities and community.
Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.
Analyse information and details of processes and products in order to advise on possible efficiency improvements that could be implemented and would signify a better use of resources.
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
Perform statistical analysis of various medical records of the healthcare facility, referring to the number of hospital admissions, discharges or waiting lists.
Communicate with clients and their carer’s, with the patient’s permission, to keep them informed about the clients’ and patients’ progress and safeguarding confidentiality.