Экскурсовод парка — работа в Финляндии
Park guides assist visitors, interpret cultural and natural heritage and provide information and guidance to tourists in parks such as wildlife, amusement and nature parks.
Экскурсовод парка - Какие навыки обязательны?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Monitor visitors' touring activities to ensure compliance with legislation and safety practices.
The sightseeing information of a particular touristic site.
Provide directions and other relevant information to visitors.
Examine and select points of interest, travel routes and sites to be visited.
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
Collect fees from visitors and group members.
Master foreign languages to be able to communicate in one or more foreign languages.
Read maps effectively.
Administer tour contract details in order to make sure that tourists receive all services included in the tour package.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.
Administer sensitive personal information on customers securely and discreetly
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Plan, perform and supervise educational activities for a variety of audiences, such as for school children, university students, specialist groups, or members of the public.
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
Bring tourists to places of interest such as museums, exhibitions, theme parks or art galleries.
Monitor and guide tourists ensuring positive group dynamics and address areas of conflict and concern where they occur.
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
The range of physical and geographical properties and descriptions of a local area, by street names and not only.
Register visitors after greeting them. Distribute any required identification badges or safety devices.
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
Give training to fellow guides and volunteers.
Distribute booklets, show audio-visual presentations, give guidance and relevant comments at tour site locations. Explain the history and functionality of tour highlights and respond to questions.
Collect and check all required supplies and equipment before departure.
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Экскурсовод парка - Какие навыки полезны, но не обязательны?
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
Evaluate and monitor features of nature conservation interest in habitats and sites.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.
Identify and classify crop characteristics. Be able to recognise different types of bulbs by name, graded sizes, field markings and stock markings.
Communicate with doctors in order to solve possible misunderstandings related to prescriptions, indications, etc.
Spark a passion for the natural character of fauna and flora and human interaction with it.
The methods to maintain the assets (both natural and constructed) of natural areas, including program development and implementation.
The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.
The variety of plants, trees and shrubs and their special characteristics.
The study of the environmental impact of travel and tourist activities on tour destinations.
Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Provide information and suggested actions relating to the conservation of nature.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
The characteristics of different species and breeds of animals (relevant to the occupation).
Другие профессии
- Гид-экскурсовод
- Горный гид
- Организатор туров
- Руководитель туристического информационного центра
- Консультант по туризму
- Представитель туроператора
- Консультант туристического информационного центра
- Турагент
- Менеджер по развлекательным программам гостиницы
- Консьерж гостиницы
- Руководитель службы обслуживания
- Аниматор