Гид-экскурсовод — работа в Финляндии
Guides assist individuals or groups on any art facility, travel or sightseeing tours or through places of touristic interest, such as museums, monuments and public places. They help people to interpret the cultural heritage of an object, place or area and provide information and guidance.
Гид-экскурсовод - Какие навыки обязательны?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Monitor visitors' touring activities to ensure compliance with legislation and safety practices.
Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
Provide directions and other relevant information to visitors.
Examine and select points of interest, travel routes and sites to be visited.
Collect fees from visitors and group members.
Master foreign languages to be able to communicate in one or more foreign languages.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Plan, perform and supervise educational activities for a variety of audiences, such as for school children, university students, specialist groups, or members of the public.
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
Bring tourists to places of interest such as museums, exhibitions, theme parks or art galleries.
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Register visitors after greeting them. Distribute any required identification badges or safety devices.
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
Give training to fellow guides and volunteers.
Distribute booklets, show audio-visual presentations, give guidance and relevant comments at tour site locations. Explain the history and functionality of tour highlights and respond to questions.
Collect and check all required supplies and equipment before departure.
Гид-экскурсовод - Какие навыки полезны, но не обязательны?
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
The sightseeing information of a particular touristic site.
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
Evaluate and monitor features of nature conservation interest in habitats and sites.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Read maps effectively.
Administer tour contract details in order to make sure that tourists receive all services included in the tour package.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.
Identify and classify crop characteristics. Be able to recognise different types of bulbs by name, graded sizes, field markings and stock markings.
Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.
Communicate with doctors in order to solve possible misunderstandings related to prescriptions, indications, etc.
Administer sensitive personal information on customers securely and discreetly
Spark a passion for the natural character of fauna and flora and human interaction with it.
The methods to maintain the assets (both natural and constructed) of natural areas, including program development and implementation.
The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.
The variety of plants, trees and shrubs and their special characteristics.
The study of the environmental impact of travel and tourist activities on tour destinations.
Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Drive motorised vehicles to transport visitors to events and tour site locations.
Monitor and guide tourists ensuring positive group dynamics and address areas of conflict and concern where they occur.
The public administration and regulatory aspects of the tourism and hotels sector, and requirements necessary to create policies.
Provide information and suggested actions relating to the conservation of nature.
The range of physical and geographical properties and descriptions of a local area, by street names and not only.
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
The characteristics of different species and breeds of animals (relevant to the occupation).
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Другие профессии
- Экскурсовод парка
- Горный гид
- Организатор туров
- Представитель туроператора
- Руководитель туристического информационного центра
- Консультант по туризму
- Консультант туристического информационного центра
- Менеджер по развлекательным программам гостиницы
- Турагент
- Консьерж гостиницы
- Руководитель службы обслуживания
- Аниматор