Аниматор — работа в Финляндии
Tourist animators develop and organise entertainment activities for guests of a hospitality establishment. They set up and coordinate activities to entertain customers.
Аниматор - Какие навыки обязательны?
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Amuse guests of a facility by involving them in amusement activities in order to make their stay more enjoyable and active.
Brief customers about changes, delays or cancellations of planned activities.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
The field and characteristics of recreational activities for customers.
Follow the information about upcoming events, services or activities by checking information sheets and online communication.
Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Create, schedule and guide engaging and challenging entertainment programmes.
Аниматор - Какие навыки полезны, но не обязательны?
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Welcome guests in a friendly manner in a certain place.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Evaluate the success of recently organised events, making recommendations to improve future events.
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Другие профессии
- Менеджер по развлекательным программам гостиницы
- Администратор службы приёма и размещения
- Консьерж гостиницы
- Работник кемпинга
- Менеджер по клиентскому опыту
- Управляющий кемпингом
- Турагент
- Дворецкий в гостинице
- Руководитель службы обслуживания
- Руководитель туристического информационного центра
- Консультант туристического информационного центра
- Судовой стюард