Инструктор бортпроводников — работа в Финляндии
Cabin crew instructors teach trainees all the matters regarding the operations in aircraft cabins. They teach, depending on the type of airplane, the operation carried out in the aircraft, the pre and post flight checks, the safety procedures, the service equipment, and client service procedures and formalities.
Инструктор бортпроводников - Какие навыки обязательны?
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
Evaluate ongoing training programmes and advise on potential optimisation.
Understand pre-flight duties while preparing an IFR flight; read and comprehend flight manual.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Communicate with customers and make them feel satisfied.
Teach techniques designed to maintain customer service standards at a satisfactory level.
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
The discipline that concerns the theory and practice of education including the various instructional methods for educating individuals or groups.
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
The body of legislation and regulations that apply to the field of civil aviation at regional, national, European and International levels. Understand that regulations aimed at protecting citizens at all times in civil aviation; ensure that operators, citizens, and organisations comply with these rules.
Support and coach students in their work, give learners practical support and encouragement.
Provide examinations to trainees and students on their practical knowledge. Follow procedures to assure transparency and accuracy in the assessment exercise.
Teach the procedures and protocols used in aeroplane and aircraft cabins.
Prepare examinations that test both theoretical and practical understanding of the content and the procedures imparted during a course or teaching programme. Develop exams that assess the most important insights that trainees should have gained from participating in the course.
Perform checks before and during flight: conduct pre-flight and in-flight inspections of aircraft performance, route and fuel usage, runway availability, airspace restrictions, etc.
Read and comprehend job-related reports, analyse the content of reports and apply findings to daily work operations.
Инструктор бортпроводников - Какие навыки полезны, но не обязательны?
Cooperate with colleagues in order to ensure that operations run effectively.
Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.
Have the willingness and enthusiasm to attend trainings and learn techniques to improve customer service.
Pursue highest possible quality of customer service; do what needs to be done to keep the customer satisfied.
Conduct and mobilise all efforts, support organisations, resources, and communications within the airport, to carry out prevention plan exercises in order to prepare and train airport personnel for real-life emergency situations.
Check on-board safety equipment; ensure that the plane is clean; ensure that documents in the seat pockets are up to date; check if all meals and other required stock are on board.
Advise education professionals on the proper adaptation of curricula in lesson plans, classroom management, professional conduct as a teacher, and other activities and methods related to teaching.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Provide people with food and drink during trip, a flight, an event, or any other occurrence.
Ensure all employees are providing excellent customer service in accordance to company policy.
Identify the areas in which the client may require aid and investigate the possibilities for meeting those needs.
Другие профессии
- Инструктор по управлению воздушным движением
- Старший бортпроводник
- Лётчик-инструктор
- Авиадиспетчер
- Пилот воздушного судна
- Второй пилот
- Пилот коммерческой авиации
- Линейный пилот
- Руководитель службы авиационного наблюдения и координации кодов
- Частный пилот
- Специалист по аэронавигационной информации
- Руководитель офиса