Менеджер по работе с клиентами в сфере ИТ — работа в Финляндии
ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications or ICT services. They also identify opportunities and manage sourcing and delivery of products to customers. They achieve sales targets and maintain profitability.
Менеджер по работе с клиентами в сфере ИТ - Какие навыки обязательны?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Apply the principles and rules that govern the activities and processes of an organisation.
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Collect data and statistics to test and evaluate in order to generate assertions and pattern predictions, with the aim of discovering useful information in a decision-making process.
Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way.
Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.
The principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture and application architecture.
The techniques of recording and summarising business and financial transactions and analysing, verifying, and reporting the results.
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
The strategies and practices, including channel sales, that involve distributing products directly and indirectly through partners in order to bring the products to the end consumer.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Create the strategic goals and actions for future interaction with an account for the organisation.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Pursue potential customers or products in order to generate additional sales and ensure growth.
The offered products, their functionalities, properties and legal and regulatory requirements.
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in the sales department.
Менеджер по работе с клиентами в сфере ИТ - Какие навыки полезны, но не обязательны?
Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Prepare and deliver an understandably constructed sales talk for a product or a service, identifying and using persuasive argumentation.
Explore large datasets to reveal patterns using statistics, database systems or artificial intelligence and present the information in a comprehensible way.
Make predictions on the movement of account measurements and data which give insight into an organisation's financial state in order to aid analyses and evaluate potential risks.
The outsourcing model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture.
The hybrid model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture.
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.
The open source model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.
The SaaS model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture.
Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.
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