Руководитель службы по работе со зрителями — работа в Финляндии
Front of house managers are responsible for those areas of a live event venue that are accessible to the public. They make sure interaction with the customers or visitors goes smoothly and professionally. Front of house managers are responsible for ticket sales, any refreshments, and make sure spaces accessible to the public are set out properly. They interact with the venue manager and the stage manager.
Руководитель службы по работе со зрителями - Какие навыки обязательны?
Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.
Take steps to prevent fire in a performance environment. Make sure the space complies with fire safety rules, with sprinklers and fire extinguishers installed where necessary. Make sure staff are aware of fire prevention measures.
Select, train and supervise volunteers and support staff required for events.
Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.
Consult, negotiate and agree on potential risks, measures and safety procedures with third parties.
Promote the importance of a safe working environment. Coach and support staff to participate actively in the continuous development of a safe working environment.
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
Keep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.
Assess and react to an emergency (fire, threat, accident or another calamity), alerting emergency services and taking appropriate measures to safeguard or evacuate workers, participants, visitors or audience according to the established procedures.
Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and objectives of the department/business unit. Implement the disciplinary and grievance procedures as required ensuring that a fair and consistent approach to managing performance is consistently achieved. Assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Encourage and develop a team ethic amongst all employees.
Руководитель службы по работе со зрителями - Какие навыки полезны, но не обязательны?
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Intervene in the case of a fire in order to extinguish the fire or limit the effects pending the arrival of emergency services according to training and procedures.
Другие профессии
- Заведующий театральными мастерскими
- Пиротехник
- Руководитель службы номерного фонда
- Супервайзер службы номерного фонда
- Постановщик сценических полётов
- Ночной аудитор
- Сотрудник службы порядка на массовых мероприятиях
- Такелажник-верхолаз
- Руководитель службы обслуживания
- Управляющий спортивным объектом
- Продюсер мероприятий
- Куратор зоопарка