Ночной аудитор — работа в Финляндии
Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
Ночной аудитор - Какие навыки обязательны?
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Handle arrivals, guest's luggage, check-in clients in line with company standards and local legislation ensuring high levels of customer service.
Welcome guests in a friendly manner in a certain place.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
Handle departures, guest's luggage, client's check-out in line with company standards and local legislation ensuring high levels of customer service.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Ночной аудитор - Какие навыки полезны, но не обязательны?
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.
Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Take orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
Guarantee the security of guests and the premises by monitoring the hotel premises.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Accept room service orders and redirect them to the responsible employees.
Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.