Casino gaming manager jobs in Finland
Casino gaming managers oversee the day-to-day operations of gaming facilities. They supervise personnel, monitor the gaming areas, oversee the security services, ensure that all gaming rules are followed, and monitor compliance with regulatory requirements, responsible for implementing the operational objectives of the business.
Casino gaming manager - Which skills are essential?
The policies and requirements that govern the activities of a casino.
Execute multiple tasks at the same time, being aware of key priorities.
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
Follow the safety rules concerning gaming rooms to ensure the safety and the pleausure of the gamers, personnel and other by-standers.
Monitor gaming operations to ensure that juridical regulations and house rules are respected at all times.
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
Pay close attention to the gaming room and notice details to make sure operations run smoothly and that security is ensured.
The rules and principles that govern the different games played within a casino.
Manage opportunities for cost and process efficiencies in relation to the maintenance, cleaning, security, administration and other peripheral functions within the casino
Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and objectives of the department/business unit. Implement the disciplinary and grievance procedures as required ensuring that a fair and consistent approach to managing performance is consistently achieved. Assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Encourage and develop a team ethic amongst all employees.
Pro-actively manage all aspects of the casino operation with special emphasis upon the delivery of effective and efficient gaming performance. Maximise turnover and margin opportunities on all gaming offers, including electronic gaming by deploying all available resources effectively.
The set of rules that govern the activity of a company.
Casino gaming manager - Which skills are useful but not essential?
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Schedule the use of the casino gaming tables and the staff working schemes.
Maintenance of gaming tools, equipment and supplies.
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
The quality of being self-assured and confident without being aggressive
Report incidents with casino customers occurring in gaming areas.
Evaluate performance and achievements of staff members; prepare performance evaluations.
Resolve complaints regarding gaming operations.
Observe, supervise and schedule the daily tasks of casino employees.
Establish rules and policies on issues such as the type of gambling offered and the odds, the extension of credit, or the serving of food and drinks.