Gaming dealer jobs in Finland
Gaming dealers operate table games. They stand behind the game table and operate games of chance by dispensing the appropriate number of cards to players, or operating other gaming equipment. They also distribute winnings, or collect players' money or chips.
Gaming dealer - Which skills are essential?
The policies and requirements that govern the activities of a casino.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Maintain cleanliness and overall safety of gaming and working areas.
Instruct and teach new dealers about the description of their job and introduce them to the team.
Follow the safety rules concerning gaming rooms to ensure the safety and the pleausure of the gamers, personnel and other by-standers.
To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.
Pay winnings and collect losing bets as established by the rules and procedures of a specific game.
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
Project the correct professional image by ensuring personal appearance is always of the highest standard. Select proper outfit and overall image and outlook; make daily efforts to build a good impression.
Deal cards to house hands; compare these hands with players' hands to determine winners, in games such as Blackjack. Operate gaming table and deal the appropriate number of cards to each player.
Participate in casino games to ensure the minimum amount of players at a given table.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Be polite and show good manners towards players, by-standers and other audience.
To be technically competent in dealing with all games within the casino; to carry out all Gaming operations, including table administration, opening and closing procedures and the soft count operation and be competent with the required standard and in line with requisite regulations.
The rules and principles that govern the different games played within a casino.
The proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.
Attract customers to the casino games and engage with them.
Acknowledge and greet all customers to the gaming tables, be fully conversant with the rules and company procedures of all games within the casino; give clear and confident commentary throughout all games and maintain the required level of table security, ensuring that any problems are brought to the attention of the table inspector; control games by pacing them accordingly with regard to ‘chip’ volume and customer and business needs; demonstrate awareness of customers and their mode of play, responding to their requests where appropriate; explain fully the rules of games to customers, recognising when customers require help and provide assistance in a positive manner.
Actively look for efficient ways to help people.
Report incidents such as giving signs to other players and laundering money to the gaming manager without necessarily disturbing the gaming process.
Deal with people in a sensitive and tactful way.
Gaming dealer - Which skills are useful but not essential?
Change approach to situations based on unexpected and sudden changes in people's needs and mood or in trends; shift strategies, improvise and naturally adapt to those circumstances.
Compute amounts of players' money wins or losses; scan winning tickets to calculate the amount of money won.
Employ human psychology principles for gaming development strategies in order to create appealing games.
To adopt a pleasant, professional and positive manner with all customers, anticipating their needs and passing customer complaints to a member of the management team (if necessary) in a calm, professional and non confrontational manner.
Exchange legal tender for gaming chips, tokens or ticket redemption.
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
Take responsibility for lifelong learning and continuous professional development. Engage in learning to support and update professional competence. Identify priority areas for professional development based on reflection about own practice and through contact with peers and stakeholders.